Frequently Asked Questions

Please read our FAQ before sending us a message.

We offer competitive delivery rates to ensure your shopping experience is smooth and affordable. Our delivery charges vary depending on the location and the size of your order. For standard shipping within major cities, rates start as low as $2. Free delivery may also be available on orders above a certain value or during promotional periods. To view the exact delivery charge for your order, please check the shipping options at checkout..

We offer a variety of secure payment methods for your convenience. You can choose from the following options:

Credit/Debit Cards (Visa, MasterCard, American Express)
PayPal
Bank Transfers
Cash on Delivery (available in select regions)
Mobile Wallets (e.g., Apple Pay, Google Pay)
All transactions are encrypted to ensure the safety and security of your information.

Delivery times vary depending on your location and the availability of items. For most in-stock products, delivery typically takes:

1-3 business days for major cities.
3-7 business days for regional or remote areas.
During peak seasons or promotions, delivery may take slightly longer. You will receive a tracking number once your order has been shipped to monitor its progress.

Shopping in our online shop is completely secure. We use industry-standard encryption (SSL) to protect your personal and payment information during transactions. Additionally, we follow strict data protection policies to ensure your personal details remain confidential and are never shared with third parties without your consent.

Your security is our priority, and we continuously update our systems to safeguard your data from unauthorized access.

Once you place an order, here’s what happens next:

Order Confirmation: You will receive an email confirmation with your order details and a unique order number.

Order Processing: Our team will begin processing your order. This includes verifying payment and preparing the items for shipment.

Shipment: Once your order is packed and ready to ship, you will receive a notification with the shipping details, including a tracking number.

Delivery: Your order will be delivered to the provided address within the estimated delivery time. You can track your shipment using the tracking number.

If you have any questions or need assistance, feel free to contact our customer service team.

es, you will receive an invoice for your order. Once your payment is confirmed, an invoice will be emailed to you with all the details, including item descriptions, prices, taxes, and any applicable delivery charges. You can also download a copy of the invoice from your account under the “Order History” section at any time.

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